insightiful.

Privacy

Updated on: 6/10/2024

1. Introduction

Insightiful (“Company” or “We”) values the privacy of our users and complies with the “Personal Information Protection Act.” This Privacy Policy explains what personal information we collect from users, how we use and protect it, and for how long we retain it.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information to provide our services:

  • Name
  • Email address
  • Company or organization name
  • Job title
  • Payment information (for paid subscriptions)

2.2 Usage Information

We automatically collect the following information when you use our services:

  • IP address
  • Browser type
  • Operating system
  • Access time
  • Pages visited
  • Features used

2.3 Research Data

When you participate in research flows or surveys on our platform, we may collect:

  • Responses to questions
  • Voice recordings (if applicable)
  • Other information provided during the research process

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and operating our services
  • Verifying service usage and records
  • Managing membership
  • Developing new services and providing personalized services
  • Processing payments
  • Delivering notices
  • Providing customer service
  • Conducting research and analysis
  • Restricting usage for members who violate laws or terms of service

4. Sharing of Your Information

We do not share your personal information with third parties as a rule. However, we may share information in the following cases:

  • With your prior consent
  • When required by law or for investigation purposes, following procedures and methods stipulated by law
  • When necessary for statistical compilation, academic research, or market surveys, provided that the information is processed so that individuals cannot be identified

5. Retention and Use Period of Personal Information

We destroy personal information without delay once the purpose of its collection and use has been fulfilled. However, we retain certain information for the following periods as required by relevant laws:

  • Records on contracts or subscription withdrawals
    • Reason for retention: Act on Consumer Protection in Electronic Commerce, etc.
    • Retention period: 5 years
  • Records on payment and supply of goods, etc.
    • Reason for retention: Act on Consumer Protection in Electronic Commerce, etc.
    • Retention period: 5 years
  • Records on consumer complaints or dispute resolution
    • Reason for retention: Act on Consumer Protection in Electronic Commerce, etc.
    • Retention period: 3 years

6. Procedures and Methods for Destroying Personal Information

We destroy personal information without delay once the purpose of its collection and use has been fulfilled. The procedures and methods are as follows:

  • Destruction procedure
    • Information entered by users for membership registration, etc., is transferred to a separate DB after the purpose is achieved and is stored for a certain period as per internal policies and other relevant laws before being destroyed.
  • Destruction method
    • Personal information stored in electronic files is deleted using technical methods that prevent the recovery of records.

Users and their legal representatives can view or modify their personal information or that of children under 14 at any time. They can also refuse to consent to the processing of personal information or request membership withdrawal. However, in such cases, it may be difficult to use all or part of the services.

8. Installation/Operation of Automatic Personal Information Collection Devices and Their Rejection

We use ‘cookies’ to store and frequently recall usage information to provide individualized customized services. Cookies are very small text files sent by the server used to operate the website to the user’s browser and stored on the user’s computer hard disk.

Users have options regarding cookie settings. By setting options on the web browser, the user can allow all cookies, confirm each time a cookie is saved, or refuse to save all cookies.

9. Personal Information Protection Officer

We have designated a personal information protection officer responsible for handling personal information-related tasks and addressing complaints and damage relief related to personal information processing:

  • Personal Information Protection Officer
    • Name: [Customer Service]
    • Position: [CTO]
    • Email: [[email protected]]
    • Contact: [070-7818-7373]

10. Changes to Privacy Policy

This privacy policy is effective from the implementation date, and if there are any additions, deletions, or corrections to the changed contents according to laws and policies, we will notify you through the notice board 7 days prior to the implementation of the changes.

11. Measures to Ensure the Safety of Personal Information

In accordance with Article 29 of the Personal Information Protection Act, we are taking the following technical, administrative, and physical measures necessary to ensure safety:

  1. Minimization and training of personal information handling staff
  2. Regular self-audits
  3. Establishment and implementation of internal management plans
  4. Technical countermeasures against hacking, etc.
  5. Encryption of personal information
  6. Storage and prevention of forgery of access records
  7. Use of locking devices for document security
  8. Access control for unauthorized persons

12. Scope of Application of Privacy Policy

This privacy policy applies to our company’s services and does not apply to third-party sites.

13. Obligation to Notify

In case of any additions, deletions, or modifications to the current privacy policy, we will notify you through the website’s notice board 7 days prior to the implementation of the changes.

This privacy policy is effective from [6/10/2024].