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User Experience (UX) Research

Product/Service Usability Evaluation

Curated by insightiful

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Usability Testing User Experience Product Evaluation UI/UX Improvement User Feedback Product Improvement Competitive Analysis

About

This template is designed to quickly and effectively assess the basic usability of a product or service. It evaluates the overall user experience by measuring task completion, ease of use, and user satisfaction.

When to Use?

  • When evaluating the initial usability of a new product/service

  • When checking usability after major updates or introducing new features to existing products

  • When comparing usability with competitive products

  • When regularly monitoring user experience

What you will learn?

  • Identifying key usability issues

  • Understanding user patterns in product/service usage

  • Identifying key factors related to user satisfaction

  • Prioritizing areas for improvement

  • Establishing user-centered product/service improvement directions

How to Use?

  • Define the main tasks to be tested in advance.

  • Select a representative user group.

  • Guide participants to perform the defined tasks.

  • Use this template to collect feedback after task completion.

  • Analyze the collected data to derive major usability issues and areas for improvement.

Frequently Asked Questions

It's best to conduct it for initial evaluation of new products/services or to check usability after major updates.
It's important to select a group similar to the target users of the product/service to ensure representativeness.
Collect both quantitative data (task completion time, error count) and qualitative data (user feedback, Think Aloud) for a balanced analysis.
Based on the results, address major issues according to priority and apply improvements to enhance user experience.

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